A smarter, safer Via.

Safety is a shared responsibility.

Because of COVID-19, a safe ride means so much more than simply arriving at your destination without incident. At Via, we’re more focused than ever on safety to make certain that the next ride you take — whether Private or shared — is as safe and worry-free as possible.

That’s why we’re introducing new safety measures for riders, drivers, and partners — because if we all do our part to adapt to this new normal, we’ll all be able to get back on the road, together.

For drivers — Taking care while on the road.

We are so grateful to our Driver Partners who have helped those who need to move around during this time do so safely. So it’s important we help protect you, too.

What you can do to keep safe:

Stay protected.

  • Masks or cloth face coverings are required while driving with Via. Your riders must wear them too, and if they aren’t, you can ask them to do so or decline a ride if they won’t comply.
  • Avoid unnecessary contact with passengers such as helping with luggage and handing out items in the vehicle.
  • If you are feeling sick, or think you may have been exposed to COVID-19, please stay home!

Maintain social distance.

  • Ask riders to keep a social distance by leaving an empty seat between each other. We are limiting the number of riders on board to accommodate this.
  • When possible, open vehicle doors automatically, and avoid having riders sit next to you — we want to keep you safe!

Keep your vehicle clean.

  • To help maintain cleanliness and avoid the spread of the virus, frequently clean your vehicle with EPA-approved disinfectants. Pay close attention to those surfaces that you and riders touch most often.
  • Don’t eat or drink in the vehicle, this will allow you to keep your mask on at all times.

What we’re doing to help protect you:

Introducing Wellness Checks.

  • When logging into the Via Driver app, you’ll be prompted to confirm you are symptom-free and safe to drive.
  • You must self-monitor for temperature and symptoms and stay home if you feel sick or if you know you’ve been exposed to COVID-19.
  • Riders will complete wellness checks, too. Let’s all do our part to keep cities moving safely. Together.

Launching a seat partition program.

We are launching a new program to help you enhance the separation between yourself and riders, providing installation guidelines on how to place a physical plastic partition in your vehicle. A soft or hard plastic separator can go a long way and make everyone on board be safer.

Distributing protective and cleaning supplies.

We want to be helpful and mindful in supporting you with the implementation of these new safety measures. So, while supplies last, we are:

  • Making PPE available to you.
  • Making vehicle cleaning supplies accessible to you.

Limiting number of riders on board.

Sharing is important, but safe sharing is even more important. So we are limiting the number of riders that you can have on a ride to minimize the risk and help maintain a safe distance between everyone on board.

Providing access to telemedicine service.

We’ve partnered with Ro — a telemedicine service — to provide you access to a free Coronavirus Telehealth Assessment. If you think you may be experiencing signs or symptoms of COVID-19, you can complete this online assessment and, if appropriate, Ro will connect you with a medical provider for a free consultation.

Enabling contact tracing to manage exposure.

We know you are on the road a lot, and that means being in contact with many different riders every day. So staying safe is not your only concern — making sure riders are riding safely is, too. We are providing riders with safety measures and working with local regulators to notify you if you’ve been exposed, while respecting your privacy.

How we are compensating drivers affected by COVID-19.

Via has introduced a compensation program for independent contractor Driver Partners who are directly affected by COVID-19. If a licensed medical professional orders you to self-quarantine due to a probable COVID-19 diagnosis or exposure, you may qualify for up to 14 days in compensation for lost earnings, with proper documentation. If you are an active Via Driver Partner and you test positive for COVID-19 or you are required to self-quarantine due to potential COVID-19 exposure, please notify Via immediately. You can upload any relevant documentation here.