Contacting Via

At Via we are committed to providing our Driver Partners the best support possible. That’s why we have multiple channels for you to reach out with any questions. We’re here to help!

Need to contact us? Check out all your options below.

Chat Support

Get real time support from a real person when you are online or offline

To make it easier for you, chat topics will vary depending on if you are on a ride or not. Learn more about Online and Offline Chats below:

Online

Use Chat Support while you are on the road to solve issues regarding a ride. You can add a +1, report a road closure or solve an issue with a pickup/dropoff.

Offline

Use Chat Support when you are not driving with Via to ask about your pay, address promotion questions or even troubleshoot any trouble you have while uploading your docs,

Tap the headphones icon that appears when you’re Online or in a Blue shift.

Select the topic that best describes how we can help.

Let us know details. We’ll respond immediately!

Phone Support

Give us a call during live rides!

You can also contact Via by phone at anytime during live rides only. Go into Chat Support and tap on the “Call Support now” button.

Email Support

Get a response within 48 hours

Need another way to contact us? Send us an email and we’ll be in touch.

Pay: nycpay@ridewithvia.com

Other: nycdrivers@ridewithvia.com